Social Media Executive at Amazon, Bengaluru

Applications are invited for Social Media Executive at Amazon, Bengaluru for the year 2021.

Eligibility

Basic Qualification

• Deep understanding of and passion for e-commerce required.
• Effective, clear and professional written and oral communication.
• Committed seller advocate, drive process & tool improvements.
• Enthusiasm, strong self-motivation and a desire to expand skills into new areas.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Embrace constant change with flexibility and good grace.
• Bachelors (in any stream) degree required.

Preferred Qualification:

• Knowledge of and experience with top social media platforms.
• Relevant experience in roles requiring ORM, and cross-functional collaboration.
• Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
• Demonstrated appropriate sense of urgency for contact response time in the face of variable workflow.
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions.

Responsibilities

• Reach out to sellers of Amazon India to introduce them to Amazon’s social media platforms.
• Monitor channels at the real-time, on a daily basis to track with the objective of providing prompt and active support to sellers.
• Demonstrate intuitiveness in order to predict the magnitude of seller issues in order to escalate these appropriately to the relevant stakeholders.
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
• Maintain strong up-to-date knowledge of seller ecosystem and internal processes.
• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.