Applications are invited for Social Media Executive at Amazon, Bengaluru for the year 2021.
- Deep understanding of and passion for e-commerce required.
- Effective, clear and professional written and oral communication.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm, strong self-motivation and a desire to expand skills into new areas.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Bachelors (in any stream) degree required.
- Knowledge of and experience with top social media platforms.
- Relevant experience in roles requiring ORM, and cross-functional collaboration.
- Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.
- Demonstrated appropriate sense of urgency for contact response time in the face of variable workflow.
- Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
- Reach out to sellers of Amazon India to introduce them to Amazon’s social media platforms.
- Monitor channels at the real-time, on a daily basis to track with the objective of providing prompt and active support to sellers.
- Demonstrate intuitiveness in order to predict the magnitude of seller issues in order to escalate these appropriately to the relevant stakeholders.
- Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
- Maintain strong up-to-date knowledge of seller ecosystem and internal processes.
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.