Process Associate – Customer Service at Genpact, Hyderabad

Applications are invited from eligible candidates for the post of Process Associate – Customer Service at Genpact, Hyderabad.

Respond to customer queries and customer’s concern.
Making outbound calls to Customers and Employers.
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies.
Reproduce customer issues and bring up product bugs.
Provide excellent customer service to our customers.
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

Minimum Qualifications:
- Graduate (Any Discipline).
- Freshers are eligible.
Preferred Qualifications:
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer centric approach.
- Excellent proficiency with written English and with neutral English accent.
- You should be able to work on a flexible schedule (including weekend shift).
Master Skills List: Corporate.