Jio Saavn invites applications for Internship as Audience Experience for Mumbai location for the year 2020. The company is looking for a super passionate Associate to join our Audience Experience team.
The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook and App/Play Store). You’ll fit right in if you believe in top-notch human interactions, and that customer service is not a department – it’s an attitude! The role requires you to ensure that every Saavn customer you connect with has a memorable experience across all our support channels.
- Bachelor’s degree or equivalent.
- Excellent communication skills.
- Witty, creative, and empathetic. You’re also not afraid of basic technical talk.
- Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.
- 6 months to 1 year of experience in a customer-centric industry, preferably in a customer-facing role. Aptitude to learn everything about Saavn’s products. Experience with digital products is a bonus.
- Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.
- This role is high-performance, and there’s never a dull day! Here’s what we’d like to you to bring to the table.
- Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook and App/Play Store).
- Excellent problem-solving skills – you can spot trends in conversations from a kilometer away.
- Deliver best-in-class, simple and friendly service in a timely manner.
- Liaise with our superheroes from Product, Editorial, Content and other teams as needed to seek resolutions.
- And the last, but most important criterion, you’re a team player! You gel very well with our team, and are eager to learn from your peers.